Windows will ask you to confirm that you wish to uninstall the driver. Locate your audio device, right-click it, and press Uninstall device.
Uninstall your audio driver and install the latest version Go to Search, type devicemngr, and open Device Manager.
So if voice assistant support doesn't interest you and you're looking to go wireless, the Series I cans are definitely still worth a punt if you can find them online – and you just might save yourself a few dollars in the process. How can I fix problems with Bose headphones on Windows 10 and 11 1.
However, after updating the software through the Bose Connect app, QC35 II owners can now opt to use Amazon's ubiquitous virtual assistant instead via the app's Options menu.įor those wondering, voice assistant support is the main difference between the Bose QC 35 Series II headphones and the original Quiet Comfort 35 Series I ( reviewed here), although the later model does let you use the noise canceling feature in wired as well as wireless mode. Previously, the "Action" button on the popular noise-canceling cans was exclusively for invoking Google Assistant (Siri is accessed by holding down the multifunction play/pause button for two seconds).
Reconnect your product to the device.Bose has released an update for its QuietComfort 35 II wireless headphones that adds Alexa support as a voice assistant feature.
On the device that was previously connected to your product, go to the device Bluetooth settings and Remove or Forget your Bose product from the device Bluetooth memory In the charging case, press and hold the Bluetooth button for 30 seconds and then release it: The earbud LEDs will blink, glow solid white, and then blink blue It does not restore the factory settings of your product.Ĭlose the charging case lid for 5 seconds, then open the lid This reset will clear your product memory of previously-connected Bluetooth® devices. Find out which option is available to reset your product. Great product the bugs can be tricky to navigate.īose QC Earbud Reset Process (products sold from 2020 through 2021 (at time of writing):Ī reset can reboot your product or it can clear all product settings and return your product to its original out-of-box state. This is the 2nd or 3rd time I've had to reset these earbuds. I let them die over a period of a day or two, put them back in the case, fully recharged and was able to reset them. I tried the reset process from Bose but they were "stuck" in the loop and would not respond to any inputs. I've had it where the buds would not respond to the Bluetooth button and would loop and continue to attempt to connect to a particular device that wasn't available. My experience with the Bose QC Earbuds so far is they can be buggy. If you're not, respond here and see if we can't figure this out together. If you're like me, you'll have "Connected voice, music" in your Audio section and able to use the microphone on your Bose QC Earbuds. Then, repeat the "Add Bluetooth or other device" process in the previous paragraph again, except add the Bose QC Earbuds device this time. You should not hear anything through your earbuds.
You should see LE-Bose QC Earbuds and Bose QE Earbuds in the list.
On your Windows 10 PC, go back to Bluetooth & other devices and click "Add Bluetooth or other device" at the top.
Update the headphones using your computer to the latest firmware manually. Download and run the Bose Updater app on your computer. Connect the headphones to your computer via a microUSB cable, and go here in a browser. If not, press the bluetooth button on your base for ~5 seconds until the earbud lights flash blue. Plug the QC 35 II into a wall charger for at least 5 seconds, then remove the cable. Once reset, your Earbuds should be in the "Ready to connect" state. Note: In the event that link is broken in the future, see a copy & paste description below (you're welcome, future proofed readers). Reset your Bose QC Earbuds per Bose's instructions here: Go to Bluetooth & other devices in Windows 10.įind "Bose QC Earbuds" under the Audio section (as pictured). I have Bose QC 35 Earbuds (case model 429708), Right Earbud B元R, Left Earbud B元L.